Returns, Refunds and Cancellations
Returns and Refunds
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will readily refund your money or exchange the product upon presentation of your proof of purchase. Please note that with older bottlings, the cork/closure may have deteriorated, so care should be taken when opening. As such, we cannot guarantee the condition of a bottle's closure and the item is sold as described. Similarly, labels and any packaging may have deteriorated with time.”
We will cover the cost of delivery for the return if MyWhiskyJourneys is at fault. That is, if the wrong product is delivered to you or there is a fault with the product (including any damage caused in transit). In all other circumstances, including where you change your mind, the cost of the delivery for the return (if not met by the customer) will be deducted from the refund to the customer.
The fastest way to obtain a refund or exchange is to contact us at firstname.lastname@example.org where our team will be able to assist you immediately.
Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as “packaging is not damaged and in original condition”.
Please allow 2-3 business days for your refund to be processed after the returned product has been received by us.
You agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order, please contact us as soon as possible at mywhiskyjourneys.com.
If your order is still being processed, it might be possible for us to agree to you changing or cancelling your order. Every attempt will be made to accommodate your request, however unfortunately no guarantee can be given once an order has been placed.
If we agree to you changing or cancelling your order after it has been placed, we may do so subject to you providing proof of purchase, to the ordered products being in their original condition and packaging and to you agreeing to pay an amount we request on account of our reasonable costs of processing the change or cancellation.
We will accept the return of goods, and issue a full refund, when:
- the goods have demonstrably been damaged prior to transit; or
- the goods received by the customer are clearly different from those ordered;
and the recipient has notified us of the fact within 24 hours of receipt. However, the goods shall not be returned unless and until the customer or recipient has:
- advised MyWhiskyJourneys (email@example.com)
- MyWhiskyJourneys has accepted the return of the goods, in which case only, MyWhiskyJourneys shall be responsible for the cost of transit by the method specified by us.
A refund will be credited back to your account upon our receipt of the goods.
We reserve the right to amend these Terms and Conditions from time to time without notice and at our sole discretion.
Revised 11 April 2021